1. Nature of Digital Services
Ayanix Tech provides digital and custom software services, including web development, mobile app development, ERP, POS, SaaS, and AI solutions. Because these services involve custom, labor-intensive work performed specifically for each client, our cancellation and refund policy differs from that of physical product retailers.
2. Before Project Start
If a client cancels a project before any work has commenced, the advance payment (if any) will be refunded after deducting any applicable transaction or gateway charges.
3. After Project Start
Once development, design, or planning work has begun, the amount corresponding to work already completed is non-refundable. Clients may request cancellation of remaining, unstarted work, and only the value of that unstarted portion may be eligible for refund, at Ayanix Tech's discretion.
4. Refund Eligibility
Refunds may be considered under the following circumstances:
- Project cancelled before any work has started
- Ayanix Tech is unable to deliver the agreed scope of work
- Duplicate or accidental payment
5. Partial Refund Rules
Where a project is partially completed, any eligible refund will be calculated based on the proportion of unstarted or undelivered work, minus any non-refundable costs already incurred (such as third-party purchases made on the client's behalf).
6. Non-Refundable Items
The following are strictly non-refundable once initiated or purchased:
- Consultation fees
- Design work already completed
- Development work already completed
- Hosting purchases
- Domain purchases
- Third-party API purchases and subscriptions
7. SaaS Subscription Refunds
For SaaS products offered by Ayanix Tech, subscription fees already billed for the current billing cycle are non-refundable. Clients may cancel future billing cycles at any time, and cancellation will take effect at the end of the current paid period.
8. Refund Timeline
Approved refunds will be processed within 7–14 business days from the date of approval, and credited back to the original payment method used.
9. Chargeback Policy
We encourage clients to contact us directly at ayanixtech@gmail.com to resolve any billing concerns before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks for services that have been delivered as agreed may be contested with supporting project documentation and communication records.